Always there – Yettel.Bank

Live chat

FAQ

Notices to users

Client objections

Have a question or a suggestion?

Our Contact center is at your service:

  • Through “Live chat” on the home page of Internet application – by choosing “Start Chat” “
  • Through inbox within the application, by choosing “New message”
  • By calling the number 063/9005 (you need to call us from the phone number registered when opening the account and prepare the last three digits that make up your JMBG)
  • Through email address banka@yettelbank.rs (you need to write to us from the email registered when opening the account and to prepare the last three digits that make up your JMBG)
  • On the social networks Facebook and X

The call to the contact center is free of charge for all Yettel network users, while the other network users, as well as calls in roaming will be charged in accordance with the operators’ tariff.
Customer service working hours for receiving calls are from 9:00 to 19:00 on weekdays and from 08:00 to 16:00 on weekends.

Instructions for data reset

If you forget your username or password, you can easily access them again. First, you need to go to the online application online.mobibanka.rs.

When you click on the “Log in” button on the internet application, the following options will appear

  • „I forgot my username“
  • „I forgot my password“

If you cannot remember your username and password, you must first recover your username and then reset your password.