If the situation in question has not been resolved in a conversation with the Contact Center (0639005) or by e-mail banka@yettelbank.rs, an official complaint about the actions of our Bank can be submitted here. Before filing a complaint, we would like to ask you to familiarize yourself with the instructions for filing a complaint in this way.
- An objection can be filed within three years from the day when it is considered that a violation of a right or legal interest has been committed
- It is mandatory to complete the first four fields with personal data, then to verify/confirm the email address entered in this form, in order to continue the process of submitting a complaint. The duration of the email address verification link is 1 hour. After the expiration of this time, a new process of filing a complaint must be started.
- Yettel Bank users will receive an answer to the complaint to the email address registered for contact with the Bank. For those who are not Yettel Bank users, the answer will be delivered to the email address specified in the form, and then verified.
- It is mandatory to enter the content of the complaint in the “Message” field with a maximum number of 5000 characters.
- Only supporting information and/or documentation related to the main complaint with a maximum size of up to 4 MB can be submitted as an attachment to the complaint.